Question 1

How are toll rates calculated?

Accepted Answer

We combine the route geometry with country-specific distance tolls, bridges and vignette rules. The result is an estimate, not a replacement for the official tariff.

Question 2

Where do I buy official vignettes?

Accepted Answer

The checklist on your route links directly to the official government or road-authority portal for each vignette.

Question 3

What about environmental stickers such as Crit'Air?

Accepted Answer

Where our open data identifies a likely low-emission-zone requirement, we flag it. Always check the current local rules before entering a city.

Question 4

Which charging networks are covered?

Accepted Answer

We use open OpenStreetMap and Open Charge Map data, so the coverage varies by country and operator. We show high-power locations where the data includes a reliable output.

Question 5

How often is the charger database updated?

Accepted Answer

The cached high-power dataset is refreshed by an automated weekly job. The route planner keeps a live open-data fallback when the cache is unavailable.

Question 6

How is consumption estimated with a roof box or load?

Accepted Answer

Pro profiles apply a practical adjustment to the vehicle's expected consumption and keep a buffer before each planned stop.

Question 7

Where does the route data come from?

Accepted Answer

Routes come from the public OSRM service and map data from OpenStreetMap. Cost rules are maintained as transparent country-level estimates.

Question 8

Which exchange rates are used?

Accepted Answer

We calculate in euros first and apply the currency conversion selected in the app. Treat the result as a planning figure and confirm the final price at the official portal.

Question 9

Does AutoVere work offline?

Accepted Answer

The app shell and recent pages can be installed and cached. A new route or fresh charger lookup still needs a connection.

Question 10

Can I cancel whenever I want?

Accepted Answer

Yes. A subscription can be cancelled before the next billing period; access remains available until that period ends.

Question 11

How do refunds work?

Accepted Answer

Contact us with your account details and the reason for the request. We review refunds fairly and reply personally.

Question 12

Where can I find receipts?

Accepted Answer

Receipts are sent to the billing email for the account. Fleet customers can also request a consolidated export.

Help & FAQ

Tolls & Vignettes

EV & Ultra-fast Charging

Accuracy & Data

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